Alternative Healings

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Cookie & privacy policy

How your personal data is collected, used and protected — and the rights you have over it.

1. Introduction

We are committed to safeguarding the privacy of our website and our users. This policy applies where we act as data controller with respect to the personal data of Alternative Healings visitors and service users — in other words, where we determine the purposes and means of processing that personal data.

We use cookies on our website to provide the best possible user experience and operation of the site. In this policy, “we”, “us” and “our” refer to Alternative Healings. For more information about us, see section 12.

2. How we use your personal data

We may process the following categories of personal data:

  • Usage data — IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and navigation paths. Legal basis: consent, or our legitimate interests in monitoring and improving our website.
  • Account and profile data — name, email address and time zone, to operate our website and communicate with you.
  • Enquiry data — information contained in any enquiry you submit regarding goods or services. Legal basis: consent.
  • Customer relationship data — name and contact details, to manage and record our relationship with you.
  • Transaction data — contact details, payment source details and transaction details, to supply purchased goods and services and keep proper records.
  • Notification data — information you provide when subscribing to email notifications or newsletters.
  • Correspondence data — the content and metadata of any communication you send us, including via website contact forms.

We may also process any of your personal data where necessary for the establishment, exercise or defence of legal claims; for obtaining or maintaining insurance cover; or for compliance with a legal obligation. Please do not supply any other person’s personal data to us unless we prompt you to do so.

3. Automated decision-making

Not applicable. We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

4. Providing your personal data to others

We will not disclose your personal data to any other company, person or group of companies. We may disclose your personal data to our insurers and professional advisers insofar as reasonably necessary for obtaining or maintaining insurance cover, managing risk, obtaining professional advice, or the establishment, exercise or defence of legal claims.

Financial transactions may be handled by our payment service providers. We share transaction data with them only to the extent necessary to process payments, refund payments, and deal with complaints and queries about those payments and refunds.

5. International transfers

We have offices and facilities in the United Kingdom, and the hosting facilities for our website are situated in the United Kingdom. Where personal data is transferred outside the UK or European Economic Area, transfers are protected by appropriate safeguards.

6. Retaining and deleting personal data

Personal data processed for any purpose shall not be kept for longer than is necessary for that purpose. Where it is not possible to specify a retention period in advance, it is determined by legal requirements for records retention under the laws of the United Kingdom.

7. Security of personal data

We take appropriate technical and organisational precautions to secure your personal data and to prevent its loss, misuse or alteration. We store personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

8. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

9. Your rights

Your principal rights under data protection law are:

  • the right to access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to object to processing
  • the right to data portability
  • the right to complain to a supervisory authority
  • the right to withdraw consent

You have the right to confirmation as to whether we process your personal data and, where we do, access to that data together with certain additional information. The first copy will be provided free of charge; additional copies may be subject to a reasonable fee.

You have an absolute right to object to processing for direct marketing purposes — if you object, we will stop. Where the legal basis is consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

If you consider that our processing infringes data protection law, you have the right to lodge a complaint with a supervisory authority. In the United Kingdom this is the Information Commissioner’s Office.

10. Third party websites, children and updating information

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Our website and services are targeted at persons over the age of 18. If we have reason to believe we hold personal data of a person under that age, we will delete it. Please let us know if the personal information we hold about you needs to be corrected or updated.

11. Cookies

A cookie is a file containing an identifier — a string of letters and numbers — that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page.

All cookies used on this website are engaged by our service providers, and may be stored on your computer when you visit. Most browsers allow you to refuse to accept cookies and to delete cookies; the methods vary from browser to browser. Blocking all cookies will have a negative impact on the usability of many websites.

12. Our details

This website is owned and operated by Alternative Healings, based in Chippenham, Wiltshire, United Kingdom. You can contact us by email at alternative_healings@hotmail.com, or through the contact form.

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